CLIENTS’ NEEDS AND SATISFACTION IN CONSTRUCTION INDUSTRIES

Abstract

ABSTRACT

Management of clients and stakeholders has become a potential changes that affecting construction industries and the professional ethics at large. Clients’ needs and satisfaction has been a problematic issue in many countries in the world. This is because many construction industries projects failing to fulfill the client need and satisfaction result expectation. Client need and satisfaction in the field of construction play an essential role in suggestion whether the project will be successful in the implementation or phases. Customer satisfaction in the construction aspect has been considered as a dimension of quality. This paper has consulted many literatures’ regarding Client need and satisfaction, majority of the responds was not satisfactory at the end of project completion. If the client needs can be properly identified and address, then their needs and satisfaction can be sought with more optimism or else client needs and satisfaction will remain at random practice.

Key words: Client’s needs, satisfaction, construction industries.