Effect of Arbitration and Avoidance Techniques on Employee Performance in Federal Polytechnic Damaturu, Yobe State, Nigeria

Abstract

This study will assess the effect of arbitration and avoidance techniques on employee performance in Federal Polytechnic Damaturu, Yobe State, Nigeria. As employee performance is regarded as a fundamental element contributing to an organizations growth and development; motivation and assisting employee in carrying out their duties efficiently a primary goal, necessitating a positive and harmonious working relationship among employees. Despite the inevitability of conflicts in the working, effective conflict management is crucial to prevent destructions and achieve organizational goals. The study adopts a survey method of data collection, where primary data was used.  A well structured questionnaire was distributed to 281 respondents (i.e academic, technician and nonacademic staff) of Federal Polytechnic Damaturu, out of which 241 copies were retrieved and used for the analysis.  The data collected was subjected to multiple regression analysis/ ordinary least square (OLS) aided by statistical package for social sciences (SPSS-25). The study findings reveal that there is a positive significant effect of avoidance strategy while arbitration strategy has no significant effect on the employee performance in the study area. The study concluded that actively avoiding conflicts or in collaborative conflict resolution approaches may positively influence the performance of employees in the study area. The study therefore recommended that the Federal Polytechnic Damaturu should create a more supportive, evaluate and update existing conflict resolution policies at the Polytechnic to ensure they align with the study's findings which will influence employee performance and overall organizational effectiveness and among others.