Application of Total Quality Management in Academic Libraries in Nigeria

Abstract

Abstracts

This paper focuses on the application of Total Quality Management (TQM) to academic libraries. The concept of TQM is centered around the commitment to continuous improvement in service delivery. Academic libraries are essential components of institutions, entrusted with meeting the information needs of their users. In order to achieve efficient and effective service delivery, library staff must continually strive to improve their services. With changing times and advancements in Library and Information Services, it has become imperative for academic library staff to acquire the necessary knowledge and skills to provide outstanding performance and satisfy their patrons' information demands. Therefore, adopting and applying TQM in Polytechnic libraries can make their services more effective and efficient in meeting the users' needs. This paper adopted theoretical method where related literature where been review, also it discusses the benefits and features of TQM implementation in academic libraries

Keyword: Application, Total Quality, Management, Academic libraries, Polytechnics, Information, User Need.