AUTOMATED AUDIT AND COMPETITIVE ADVANTAGE OF SELECTED BANKS IN NIGERIA

Abstract

This study aims to examine the effect of automated audits on the competitive advantage of the selected banks in Nigeria. The study adopted survey method for the research design. The survey was conducted in 13 selected banks in Nigeria with an approximate total of 1,261 staff. A total of 334 questionnaires were distributed among the thirteen (13) banks. Two-hundred and ninety-nine were retrieved representing 89.5% response rate. The sample was administered based on a stratified and simple random sampling techniques. The dataset was analyzed using the descriptive and inferential (multiple regression) statistics. The study concluded that automated audit has a significant effect on competitive advantage and service quality of the selected banks in Nigeria. The study recommended that the banking sector should improve on the audit skill and information communication technology competency to improve the quality of bank service. This is because innovating the quality of the service according to the needs and demands of the customer is very important in every banking sector.