Assessment of Information Technology on Organizational Performance of Nigeria Bottling Company (NBC) Plc Maiduguri Plant

Abstract

This research assessed the level of use of information technology (IT) on organisational performance of Nigerian Bottling Company (NBC) plc Maiduguri plant. Were Primary data was collected using a well-structured questionnaire administration. The population for this research comprised of the entire NBC Maiduguri plant staff. The research used two stage random sampling techniques to sample out 50 respondents from the Plant staff. The research revealed that majority of the respondents had various IT devices at their disposal to enable them perform their duties efficiently and effectively. The research also indicated that IT usage is at over 90% with reference to organisational performance at Nigerian Bottling Company Maiduguri plant. The research therefore recommends that organizations both private and public should embrace IT tools, devices and services so as to have competitive edge and improve service delivery to their customers. The research further recommends that more research should be done on challenges facing information technology with a special reference on social media usage in privately own organizations in Nigeria.