PERCEPTION OF PATIENTS ON MEDICAL PERSONNEL ATTITUDE AND BEHAVIOR TOWARDS EFFECTIVE SERVICE DELIVERY IN PUBLIC HOSPITALS IN YOBE STATE, NIGERIA

Abstract

The research intended to investigate the perception of patients on medical personnel attitude and behavior towards effective service delivery in public hospitals in Yobe State, Nigeria. The issue of negative healthcare workers attitude and behavior to patients in our public hospital has become a very dominant and rampart to the extent that sometime the patient even fight or response to the healthcare workers aggressively that would result to quarrel and even beaten one another which goes contrarily to the ethics of healthcare workers profession which stated that patients need to be treated with dignity, respect, polite and friendly manner that would make the patient feel free and reveal all his/her complaints to the doctors. This research intent to collect data from five public hospitals (General Hospital Gashua, General Hospital Geidam, General Hospital Damaturu, General Hospital Patiskum and federal medical center Nguru) across the State in order to have findings generalization. Questionnaire and interview were used in data collection where three hundred and fourty eight were distributed and only three hundred and thirty-eight retrieved. Furthermore, literatures revealed that a lot of factors are responsible for negative perception towards healthcare workers by patients but none is related to proposed study area. The findings of this research will help government, health professions, academicians, policy makers and public analysts in design a policy that will help in improving doctor-patient’s attitude or relationship. Finally, kruskal-wallis test were revealed that there is significant difference between general hospital Damaturu and Geidam respectively.